Frequently Asked Questions
Discover everything you need to know about our luxury candles and home fragrances.
How do I care for my Baobab Collection candle to ensure an even burn?
To ensure an optimal experience, always let the candle burn until the entire surface becomes liquid. This prevents 'tunneling' and ensures the hand-blown glass remains clean.
Are the glass vessels reusable after the candle has finished?
Yes, our vessels are designed as decorative objects. Once the wax is finished, you can clean the glass and repurpose it as a stylish vase, planter, or storage container.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer international delivery?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary based on the destination country and are calculated at checkout.
What is your return policy for home fragrance products?
We accept returns within 14 days of delivery, provided the products are unused, in their original packaging, and the cellophane seal remains intact.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.